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We invite you to read our General Terms and Conditions of Sale (“GTC”) before using our website,, (the “Site”) and/or making a purchase. Please be aware that any online purchase implies full and complete acceptance of these T&Cs.

The T&Cs apply between you, as a consumer and non-professional, and us, the company LEO GUY (also called LEO & UGO or L&U) registered under the intra-community VAT number FR78851205286 whose SIRET number is 53886707800015 and whose registered office is located at 25 rue de Cléry, 75002 Paris, registered in the Paris Trade and Companies Register. Note that these T&Cs are subject to change because we reserve the right to modify them at any time according to changes to the Site and/or regulations. We would like to point out that it is the T&Cs in force at the time of placing your order that will apply to you.

For any request for information, and if you have not found your answer in these T&Cs or in the “Questions / Answers” ​​section, you can contact our Customer Service directly:

- via the contact form available here ;

- by telephone on 04 40 41 09 13 (local call) Monday to Friday from 9 a.m. to 6 p.m.

















In order to order on our Site, you can create a customer account via the “Create an account” section or place an order without creating a customer account, as a guest.

Creating your account allows you to:

- to fill in your personal information in order to facilitate your future purchases;

- to consult, modify and update your personal information;

- identify yourself before placing an order;

- to follow your current orders, to consult the invoices of your old orders.

If you order as a guest, you will have access to the follow-up of your order by email or via the page “Track my order” available on our Site with your order number.

By ordering on our Site, you confirm that you are an individual, and that you are purchasing our products for personal use in quantities corresponding to the usual needs of a consumer's household. Under no circumstances may our Site be used by professional seller "clients". We reserve the right to refuse an order that is clearly validated by a professional customer.

You are responsible for maintaining the confidentiality of your customer account and password, as well as access restrictions to your computer or other equipment. As such, you acknowledge that you are responsible for all activities emanating from your customer account. If you suspect that your customer account is being used by a third party, we recommend that you change your password and contact us to close the usurped customer account, if necessary. For all information on this subject, please consult the following page: Resetting your password.



You can order your favorite items directly from our Site.

Product offers and prices are valid as long as they are visible on the Site, within the limits of available stocks. In the event of commercial operations, the duration of the offer will be indicated to you on the Site and in our newsletters. It may happen that our products are temporarily unavailable, which you will be informed of on the product sheet. We invite you to fill in your email address in order to be alerted as soon as your favorite item is back in stock thanks to our "Unavailability Alert".

Ordering couldn't be simpler!

- Select your items, the desired size and add them to the basket. At any time you can check the number of products contained in your basket and obtain detailed information on each of them by clicking on "Basket". After adding a first item to your basket, you can continue shopping by clicking on "Continue shopping";

- Once your basket is finalized, click on “Finalize my order”;

- Connect to your customer account, create your customer account if you do not already have one, or continue as an invitation;

- Choose the delivery method you want and complete your delivery address;

- Choose your method of payment (see below the article “How to pay for your order?” for more information on payment methods), read and accept all of the T&Cs and proceed to the secure payment of your order . Payment of your order implies full and complete acceptance of these T&Cs;

- Your order is validated! You will receive an email confirming your order.

By placing an order, you declare that you are at least 18 years old and have the legal capacity (or if you are a minor, to have parental authorization to place your order).

Once your order has been prepared by us, you will receive an email informing you of the shipment of your items. You will then be able to follow the delivery status of your order from the tracking information contained in the email. If you do not receive any email (neither confirmation nor shipment of your order), you can contact us for more information.

Sometimes we may be forced to cancel your order for a legitimate reason, for example:

- when you have been able to place an order while your product is in the meantime unavailable: we will inform you of this as soon as possible and will refund the amount of your item as soon as possible;

- when a technical error appears during your payment;

- when an obvious error has crept into the product sheet (for example when there is an error in the essential characteristics of the product, or when a clearly incorrect price is displayed);

- when we see fraudulent or abusive use of your account or related orders;

- when we reasonably believe that you have breached our T&Cs.





The prices of our products are indicated on the Site in euros, all taxes included (TTC), excluding shipping costs (which will be specified to you when you choose your delivery method). They take into account the Value Added Tax (VAT) and any reductions applicable under our commercial operations in force on the day of your order.

The Customer acknowledges and accepts that the prices of the products are likely to vary between the Site and the stores, and that in no case can this price difference be the basis for a request for reimbursement, either total or partial (apart from your right of withdrawal applicable under the conditions set out below).

Note that sales likely to be subject to a VAT refund must be made directly in store. No VAT refund request will be successful in the event of a purchase made online.


With respect to the United States, prices are in US dollar and taxes are included in the displayed selling price.



Payment of your order is made directly online by credit card (CB, Visa, MasterCard, American Express) or by Paypal.

After confirmation of your payment by our payment provider, your bank account or your Paypal account will be debited of the total amount of your order.

We would like to reassure you that all your transactions are secure and comply with the legal provisions in force: they take place within a strict framework of confidentiality and encryption of all your data with our payment provider.

At no time do we have access to your personal data regarding your payment methods, including a bank card and do not keep them on our servers.

However, you may wish to save your bank details in your customer account so that they can be reused for your next orders. To do this, simply tick the box “Save your payment details” when making your payment. In this case only, our payment provider (and only it) will keep your data in encrypted form. You can delete the bank card you have registered either directly in your customer account in the "My payment options" section, or by email by contacting our Customer Service.



6.1 Where and how can you be delivered?

Your orders can be delivered to Metropolitan France (including Corsica) and Monaco according to the following delivery modes:


• Standard home delivery : have it delivered free of charge directly to the address of your choice;

• Express home delivery against signature : if you wish to receive your item as soon as possible, opt for express delivery at 6€ and you will be delivered in 1 to 2 working days;

You can follow the delivery of your order, from the receipt of the email confirming the shipment of your order with the follow-up information.

In case of absence during the delivery of your order, for home deliveries, a notice of passage will be given to you in order to give you the methods of recovering your order.

6.2 When will you be delivered?

When placing your order, the delivery time of your items will be specified to you. Please note that it may be extended during peak periods (outlet-type operations or during sales periods, for example).

In case of delay or absence of delivery, we invite you to contact us:

- via the contact form available here ;

- by telephone on 01 40 41 09 13 (local call) from Monday to Friday from 9 a.m. to 6 p.m.



In order to facilitate the return of your products, we grant you a total period of 30 days from the receipt by you of your order to return your products to us, without it being necessary to notify us in advance of your withdrawal. Our warehouse will accept your return as soon as the postmark proves that you have made your return within 30 days of receipt of your order.

This period is more favorable than that of European regulations which provides for a withdrawal period of 14 days from receipt of a customer's order to notify the seller of his desire to return any product that does not suit him. The customer must then return his product without undue delay and at the latest within 14 days of the date of his withdrawal.

If you nevertheless wish to notify us of your withdrawal, you can fill out our contact form (“Returns and refunds” tab) or use the withdrawal form accessible here . You will then have to return your products to us within 14 days of this notification.


7.1 How do you return your order to us?

The products you wish to return to us must be new (item tag must not have been cut)unwornnot salt and returned in their original or default packaging in a packaging that guarantees equivalent protection.


You have the choice between several options to return your product:

• You want to return your product by post (excluding Outlet sales)

- ask by e-mail for a delivery note on tick on the delivery voucher in your package the product(s) you wish to return; ;

- Include this delivery slip in your return package along with the product(s) to be returned;

- Stick the prepaid label on your package after downloading it from your customer area. To do this, go to "My Account", "Orders", then select the order concerned and click on "Return label". If you order as a guest, you will have access to the prepaid label via the “Order Tracking” page accessible from our Site via your order number. (the return by post is totally free if you use our prepaid label – be careful, however, if you pay return costs to the Post Office, these will remain your responsibility). Please also note that your return label is available up to 30 days after your purchase;

- Place your return package within 30 days of receipt.



7.2 When will you be reimbursed?

Once you check your return by our services, you will receive a refund confirmation email.

We undertake to reimburse you the amount corresponding to the returned product(s), as soon as possible and at the latest within 14 days following the date of receipt of your return in our warehouses, or of the supply proof of shipment of your return.

Moreover, if you decide to opt for a delivery method different from the one we offer, the costs related to this delivery method will remain your responsibility.

Your refund will be made directly to the account linked to the credit card or to the paypal account used to pay for the order. You will receive a refund confirmation email as soon as it is validated by our systems. You can follow the progress of the stages of your return directly in your customer area, under "My orders", or in the "Order tracking" section if you placed your order as a guest.

Any return of a product that is not new (the item's label must not have been cut), and which, conversely, is worn and/or soiled and/or damaged and/or whose label is missing will be returned to you and will not give rise to a refund.




Our products benefit from legal guarantees, i.e. the legal guarantee of conformity and the guarantee against hidden defects. As a seller, we are effectively required:

1. defects in the conformity of the products you buy, under the conditions of article L.217-4 and following of the Consumer Code. The legal guarantee of conformity applies when your product has a lack of conformity, for example when your product does not operate in accordance with the uses for which this product is usually used, or when it does not correspond to the description given;

2. and its hidden defects under the conditions of article 1641 and following of the Civil Code. The warranty against hidden defects covers you when your product has a hidden defect, i.e. a defect not apparent at the time of sale which renders the product unfit for its use or which greatly diminishes this use.

Please note that the legal guarantee of conformity and the guarantee of hidden defects cannot be applied in the event of misuse of your products or non-compliance with the maintenance conditions provided on our labels or by our retouchers.

If you are acting as a legal guarantee of conformity, you:

- benefit from a period of two (2) years from the delivery of the product to act;

- may choose between the repair or replacement of the product, subject to the cost conditions provided for in article L.217-9 of the Consumer Code;

- are exempt from providing proof of the existence of the lack of conformity of the goods during the twenty-four (24) months following the delivery of the goods, except for second-hand goods for which the period is six (6) months .

The legal compliance guarantee applies regardless of the commercial warranty that may be granted.

You can decide to implement the guarantee against hidden defects within the meaning of article 1641 of the civil code. In this case, you can choose between the cancellation of the sale or a reduction of the sale price in accordance with article 1644 of the Civil Code.



We treat your Personal Data with the utmost vigilance and confidentiality.

For more information on the management of your Personal Data, as well as the sending of our business offers and newsletters, you can consult our website Privacy Policy or our Cookie charter.



We undertake to describe with the greatest accuracy the products that we sell on the Site and to ensure, under the best possible conditions, the updating of the information which is disseminated there.

We cannot be held liable in the event of a breach of one of our contractual obligations resulting from a case of force majeure as defined by the regulations. In particular, we will not be held responsible for any non-execution or delay in the execution of your orders, caused by events beyond our control, such as:

• Strikes, shutdowns or other industrial actions;

• Civil incitement, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not), or threat or preparation of war;

• Fire, explosion, storm, flood, earthquake, starvation, epidemic and pandemic or other natural disasters;

• Impossibility to use transport by rails, boats, aircraft, roads or other private or public means of transport;

• Inability to use public and private telecommunications networks;

• Acts, decrees, legislation, regulations or restrictions of all governments (e.g. administrative closure of stores);

• Failure or accidents in maritime, postal or other transport.

The execution of the GCS will be suspended for as long as the case of force majeure lasts and the execution and delivery times will be extended accordingly. Please note, however, that we will do our best to put an end to the case of force majeure or find a solution allowing us to perform our contractual obligations despite the case of force majeure.


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