Terms of Sales
General Terms and Conditions of Sale
We invite you to read our General Terms and Conditions of Sale (“Terms and Conditions of Sale”) before using our website, www.leoetugo.fr, (the “Site”) and/or making a purchase. Please note that any online purchase implies full and complete acceptance of these Terms and Conditions of Sale.
The Terms and Conditions of Sale apply between you, as a consumer and not a professional, and us, LEO GUY (also called LEO & UGO or L&U), registered under intra-Community VAT number FR78851205286 whose SIRET number is 53886707800015 and whose registered office is located at 25 rue de Cléry, 75002 Paris, registered with the Paris Trade and Companies Register. Please note that these Terms and Conditions of Sale may change, as we reserve the right to modify them at any time in line with changes to the Site and/or regulations. We would like to clarify that the Terms and Conditions of Sale in force when you place your order will apply to you.
For any request for information, and if you have not found your answer in these Terms and Conditions of Sale or in the “Questions / Answers” section, you can contact our Customer Service directly:
- via email at: contact@leoetugo.fr ;
- by telephone at 01 40 41 09 13 (local call), Monday to Friday, from 9:00 a.m. to 6:00 p.m.
1. YOUR CUSTOMER ACCOUNT
2. HOW TO ORDER ON OUR SITE?
3. HOW DO YOU RESERVE A PRODUCT IN STORE?
4. OUR PRODUCT PRICES
5. HOW DO YOU PAY FOR YOUR ORDER?
6. DELIVERY OF YOUR ORDER
7. WHAT ARE OUR RETURN, REFUND, AND EXCHANGE TERMS?
8. WHAT GUARANTEES APPLY TO YOUR PRODUCTS?
9. YOUR PERSONAL DATA
10. LIABILITY AND FORCE MAJEURE
11. ECO-ORGANIZATIONS
12. WHAT IF WE DISAGREE?
1. YOUR CUSTOMER ACCOUNT
To place an order on our Site, you can create a customer account via the “Create an account” section or place an order without creating a customer account, as a guest.
Creating your account allows you to:
- enter your personal information to make future purchases easier;
- view, modify, and update your personal information;
- identify yourself before placing an order;
- track your current orders and view the invoices for your previous orders.
If you place an order as a guest, you will be able to track your order by email or via the “Track my order” page available on our Site using your order number.
By ordering on our Site, you confirm that you are a private individual and that you are purchasing our products for personal purposes in quantities corresponding to the usual needs of a consumer household. Under no circumstances may our Site be used by professional reseller “customers.” We reserve the right to refuse an order that has clearly been placed by a professional customer.
You are responsible for maintaining the confidentiality of your customer account and password, as well as restricting access to your computer or other devices. Accordingly, you acknowledge that you are responsible for all activity originating from your customer account. If you suspect that your customer account is being used by a third party, we recommend changing your password and contacting us to close the compromised customer account, if necessary.
2. HOW TO ORDER ON OUR SITE?
You can order your favorite items directly from our Site.
Product offers and prices are valid as long as they are visible on the Site, subject to availability. In the case of promotional campaigns, the duration of the offer will be indicated on the Site and in our newsletters. Our products may occasionally be temporarily unavailable, in which case you will be informed on the product page. We invite you to enter your email address to be notified as soon as your favorite item is back in stock through our “Back-in-Stock Alert.”
Ordering couldn’t be easier!
- Select your items and desired size, then add them to your cart. At any time, you can check the number of products in your cart and view detailed information about each one by clicking “Cart.” After adding your first item to your cart, you can continue shopping by clicking “Continue shopping”;
- Once you have finalized your cart, click “Complete my order”;
- Log in to your customer account, create a customer account if you do not already have one, or continue as a guest;
- Choose your preferred delivery method and complete your delivery address;
- Choose your payment method (see the article “How do I pay for my order?” below for more information about payment methods), read and accept the General Terms and Conditions in full, and proceed with secure payment for your order. Payment for your order constitutes full and complete acceptance of these General Terms and Conditions;
- Your order has been confirmed! You will receive an email confirming your order.
By placing an order, you declare that you are at least 18 years old and have legal capacity (or, if you are a minor, that you have parental authorization to place your order).
Once we have prepared your order, you will receive an email informing you that your items have been shipped. You can then track the progress of your order using the tracking information contained in the email. If you do not receive any email (neither an order confirmation nor a shipping confirmation), you can contact us for more information.
We may be required to cancel your order for a legitimate reason, for example:
- when you were able to place an order even though your product has since become unavailable: we will inform you as soon as possible and refund the amount of your item as quickly as possible;
- when a technical error occurs during your payment;
- when an obvious error appears in the product description (for example, when there is an error in the product’s essential characteristics or a manifestly incorrect price is displayed);
- when we detect fraudulent or abusive use of your account or associated orders;
- when we reasonably believe that you have breached these General Terms and Conditions of Sale.
3. OUR PRODUCT PRICES
Our product prices are displayed on the Website in euros, including all taxes (VAT), excluding shipping costs (which will be specified when you choose your delivery method). They include Value Added Tax (VAT) and any discounts applicable under our commercial offers in effect on the day of your order.
The Customer acknowledges and accepts that product prices may vary between the Website and stores, and that under no circumstances may this price difference serve as grounds for a full or partial refund (except for your right of withdrawal, applicable under the conditions set out below).
Please note that sales eligible for a VAT refund must be made directly in-store. No VAT refund request can be processed for purchases made online.
For the United States, prices are in US dollars and taxes are included in the displayed sale price.
4. HOW DO YOU PAY FOR YOUR ORDER?
Your order is paid for directly online by bank card (CB, Visa, MasterCard, American Express) or Bancontact or via PayPal.
After our payment provider confirms your payment, your bank account or PayPal account will be debited for the total amount of your order.
We would like to reassure you that all your transactions are secure and comply with the applicable legal provisions: they are carried out under strict confidentiality, with all your data encrypted by our payment provider.
We never have access to your personal payment data, particularly your bank card details, and we do not store them on our servers.
However, you may wish to save your bank details in your customer account so that they can be reused for future orders. To do so, simply check the “Save your payment details” box when making your payment. Only in this case will our payment provider (and only our payment provider) retain your data in encrypted form. You can delete the bank card you have saved either directly from your customer account under “My payment options” or by email by contacting our Customer Service: contact@leoetugo.fr.
6. DELIVERY OF YOUR ORDER
6.1 Where and how can you be delivered?
Your orders can be delivered in Europe and internationally using the following delivery methods:
• Standard home delivery: have your order delivered free of charge directly to the address of your choice for purchases of €200 or more;
• Express home delivery with signature: if you want to receive your item as quickly as possible, choose express delivery and it will be delivered within 1 to 2 business days;
You will be able to track your order as soon as you receive the email confirming that your order has been shipped, along with the tracking information.
If you are absent when your order is delivered, for home deliveries, a delivery notice will be left for you explaining how to collect your order.
6.2 When will you be delivered?
When you place your order, the delivery time for your items will be specified. Please note that it may be extended during busy periods (for example, Outlet promotions or sale periods).
In the event of a delivery delay or failure to deliver, please contact us:
- by email at: contact@leoetugo.fr ;
- by telephone at 01 40 41 09 13 (local call), Monday to Friday from 9 a.m. to 6 p.m.
7. WHAT ARE OUR RETURN, REFUND, AND EXCHANGE TERMS?
To make returning your products easier, we give you a total of 15 days from receipt of your order to return your products to us, without needing to notify us of your withdrawal in advance. Our warehouse will accept your return as long as the postmark proves that you sent it within 15 days of receiving your order.
This period is more favorable than the one provided for under European regulations, which gives customers 14 days from receipt of their order to notify the seller of their intention to return any product that is not suitable. The customer must then return the product without undue delay and no later than 14 days after the date of withdrawal.
7.1 How do you return your order to us?
The products you wish to return to us must be new (the item’s label must not have been cut off), unworn, unstained, and returned in their original packaging or, failing that, in packaging that provides equivalent protection.
You have several options for returning your product:
• You wish to return your product by post (excluding Outlet sales)
- request a delivery note by email at contact@leoetugo.fr check the product(s) you wish to return on the delivery note included in your package;
- Insert this delivery note into your return package, together with the product(s) to be returned;
- Attach the prepaid label to your package after downloading it from your customer account. To do so, go to “My Account,” “Orders,” then select the relevant order and click “Return label.” If you order as a guest, you can access the prepaid label via the “Order tracking” page, accessible from our Site using your order number. (Returning by post is completely free if you use our prepaid label—however, please note that if you pay return fees at the post office, these will remain your responsibility.) Please also note that your return label is available for up to 15 days after your purchase;
- Drop off your return package at the post office within a maximum of 15 days of receiving it.
7.2 When will you be refunded?
Once our team has completed the inspection of your return, you will receive a refund confirmation email.
We undertake to refund you the amount corresponding to the returned product(s) as soon as possible and no later than 14 days following the date we receive your return at our warehouses, or the date you provide proof of shipment of your return.
Furthermore, if you decide to choose a delivery method different from the one we offer, the costs associated with that delivery method will remain your responsibility.
Your refund will be made directly to the account linked to the bank card or to the PayPal account used to pay for the order. You will receive a refund confirmation email once it has been approved by our systems. You can track the progress of your return directly in your customer account, under “My orders”, or under “Order tracking” if you placed your order as a guest.
Any returned product that is not new (the item’s label must not have been cut off), and that has instead been worn and/or soiled and/or damaged and/or is missing its label will be returned to you and will not be refunded.
8. WHAT GUARANTEES APPLY TO YOUR PRODUCTS?
Our products are covered by statutory guarantees, namely the legal guarantee of conformity and the guarantee against hidden defects. As the seller, we are indeed required to:
1. defects in the conformity of the products you purchase, under the conditions set out in Article L.217-4 et seq. of the French Consumer Code. The legal guarantee of conformity applies when your product has a lack of conformity, for example when your product does not function in accordance with the uses for which such a product is ordinarily intended, or when it does not match the description provided;
2. and hidden defects under the conditions set out in Article 1641 et seq. of the French Civil Code. The guarantee against hidden defects covers you when your product has a hidden defect, meaning a defect that was not apparent at the time of sale and that makes the product unfit for its intended use or substantially impairs that use.
Please note that the legal guarantee of conformity and the guarantee against hidden defects will not apply in the event of improper use of your products or failure to comply with the care instructions provided on our labels or by our alteration specialists.
If you act under the legal guarantee of conformity, you:
- have a period of two (2) years from delivery of the product to take action;
- you may choose between repairing or replacing the product, subject to the cost conditions set out in Article L.217-9 of the French Consumer Code;
- are exempt from having to provide proof that the goods' lack of conformity existed during the twenty-four (24) months following delivery of the goods, except for second-hand goods, for which the period is six (6) months.
The legal warranty of conformity applies independently of any commercial warranty that may be granted.
You may decide to invoke the legal warranty for hidden defects under Article 1641 of the Civil Code. In this case, you may choose between rescission of the sale or a reduction in the sale price in accordance with Article 1644 of the Civil Code.
9. YOUR PERSONAL DATA
We process your Personal Data with the utmost care and confidentiality.
For more information about the management of your Personal Data, as well as the sending of our commercial offers and newsletters, you can consult our Privacy Policy.
10. LIABILITY AND FORCE MAJEURE
We undertake to describe the products we sell on the Site as accurately as possible and to ensure, under the best possible conditions, that the information published there is kept up to date.
We cannot be held liable for any failure to comply with one of our contractual obligations resulting from a force majeure event as defined by applicable regulations. In particular, we will not be held liable for any failure to perform or delay in performing your orders caused by events beyond our control, such as:
• Strikes, lockouts, or other industrial action;
• Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or undeclared), or threat of or preparation for war;
• Fire, explosion, storm, flood, earthquake, subsidence, epidemic and pandemic, or other natural disasters;
• Inability to use transport by rail, boat, aircraft, road, or other private or public means of transport;
• Inability to use public or private telecommunications networks;
• Acts, decrees, legislation, regulations, or restrictions imposed by any government (for example, the administrative closure of stores);
• Failure or accidents involving maritime, postal, or other transport.
Performance of the T&Cs will be suspended for the duration of the force majeure event, and the performance and delivery deadlines will be extended accordingly. Please note, however, that we will do our best to bring the force majeure event to an end or find a solution enabling us to perform our contractual obligations despite the force majeure event.