Terms of Sales

We invite you to review our General Terms and Conditions of Sale ("GTC") before using our website, www.leoetugo.fr, (the "Site") and/or making a purchase. Please note that any online purchase implies full and unconditional acceptance of these GTC.

The General Terms and Conditions (GTC) apply between you, as a consumer and not a professional, and us, the company LEO GUY (also called LEO & UGO or L&U) registered under the VAT number FR78851205286 whose SIRET number is 53886707800015 and whose registered office is located at 25 rue de Cléry, 75002 Paris, registered with the Paris Trade and Companies Register. Please note that these GTC are subject to change as we reserve the right to modify them at any time according to the developments of the Site and/or regulations. We would like to specify that it is the GTC in effect at the time of placing your order that will apply to you.

For any request for information, and if you have not found your answer in these T&Cs or in the "Questions / Answers" section, you can contact our Customer Service directly:

- via email to the address: contact@leoetugo.fr ;

- by phone at 01 40 41 09 13 (local call) from Monday to Friday from 9 AM to 6 PM.

1. YOUR CUSTOMER ACCOUNT

2. HOW TO ORDER ON OUR SITE?

3. HOW TO RESERVE A PRODUCT IN STORE?

4. THE PRICES OF OUR PRODUCTS

5. HOW TO PAY FOR YOUR ORDER?

6. THE DELIVERY OF YOUR ORDER

7. WHAT ARE OUR RETURN, REFUND, AND EXCHANGE POLICIES?

8. WHAT WARRANTIES FOR YOUR PRODUCTS?

9. YOUR PERSONAL DATA

10. LIABILITY AND FORCE MAJEURE

11. ECO-ORGANISMS

12. AND IF WE DISAGREE?

1. YOUR CUSTOMER ACCOUNT

In order to order on our Site, you can create a customer account through the "Create an account" section or place an order without creating a customer account, as a guest.

Creating your account allows you to:

- to provide your personal information in order to facilitate your future purchases;

- to consult, modify, and update your personal information;

- to identify yourself before placing an order;

- to track your current orders, to view the invoices of your previous orders.

If you order as a guest, you will have access to track your order by email or via the "Track my order" page available on our Site with your order number.

By ordering on our Site, you confirm that you are a private individual and are purchasing our products for personal use in quantities corresponding to the usual needs of a consumer's household. Under no circumstances may our Site be used by "clients" who are professional sellers. We reserve the right to refuse an order that is clearly validated by a professional client.

You are responsible for maintaining the confidentiality of your customer account and password, as well as restricting access to your computer or other equipment. In this regard, you acknowledge that you are responsible for all activities arising from your customer account. If you suspect that your customer account is being used by a third party, we recommend that you change your password and contact us to close the compromised customer account, if necessary. For any information on this subject, please refer to the following page: Resetting your password.

2. HOW TO ORDER ON OUR SITE?

You can order your favorite items directly on our Site.

Product offers and prices are valid as long as they are visible on the Site, within the limits of available stock. In the case of promotional operations, the duration of the offer will be indicated on the Site and in our newsletters. It may happen that our products are temporarily unavailable, of which you will be informed on the product sheet. We invite you to provide your email address to be alerted as soon as your favorite item is back in stock thanks to our "Out of Stock Alert."

To order, nothing could be simpler!

- Select your items, the desired size, and add them to the cart. At any time, you can check the number of products in your cart and get detailed information about each of them by clicking on "Cart." After adding your first item to your cart, you can continue shopping by clicking on "Continue Shopping";

- Once your cart is finalized, click on "Complete my order";

- Log in to your customer account, create your customer account if you don't already have one, or continue as a guest;

- Choose the delivery method you want and complete your delivery address;

- Choose your payment method (see the section "How to pay for your order?" below for more information on payment methods), acknowledge and accept the entirety of the T&Cs and proceed to the secure payment of your order. The payment of your order implies full and complete acceptance of these T&Cs;

- Your order has been confirmed! You will receive a confirmation email for your order.

By placing an order, you declare that you are at least 18 years old and have the legal capacity (or if you are a minor, that you have parental authorization to place your order).

Once your order has been prepared by us, you will receive an email informing you of the shipment of your items. You will then be able to track the status of your order using the tracking information contained in the email. If you do not receive any email (neither confirmation nor shipment of your order), you can contact us for more information.

"It may happen that we are forced to cancel your order for a legitimate reason, for example:"

- when you were able to place an order while your product is meanwhile unavailable: we will inform you as soon as possible and refund the amount of your item as quickly as possible;

- when a technical error occurs during your payment;

- when a manifest error has slipped into the product sheet (for example, when there is an error in the essential characteristics of the product, or when a clearly incorrect price is displayed);

- when we detect fraudulent or abusive use of your account or related orders;

- when we reasonably believe that you have violated our current T&Cs.

4. THE PRICES OF OUR PRODUCTS

The prices of our products are indicated on the Site in euros, all taxes included (TTC), excluding shipping costs (which will be specified when you choose your delivery method). They take into account the Value Added Tax (VAT) and any applicable discounts under our promotional operations in effect on the day of your order.

The Client acknowledges and accepts that the prices of the products may vary between the Site and the stores, and that under no circumstances shall this price difference constitute a basis for a request for a refund, either total or partial (other than your right of withdrawal applicable under the conditions set forth below).

Note that sales eligible for VAT refunds must be made directly in-store. No VAT refund requests will be successful for purchases made online.

Regarding the United States, prices are in US dollars and taxes are included in the displayed sale price.

5. HOW TO PAY FOR YOUR ORDER?

The payment for your order is made directly online by credit card (CB, Visa, MasterCard, American Express) or by Paypal.

"After confirmation of your payment by our payment provider, your bank account or your Paypal account will be debited the total amount of your order."

We want to reassure you that all your transactions are secure and comply with the applicable legal provisions: they take place within a strict framework of confidentiality and encryption of all your data with our payment service provider.

"We do not have access to your personal data regarding your payment methods, including credit card information, at any time and do not store it on our servers."

You may, however, wish to save your bank details in your customer account so that they can be reused for your future orders. To do this, simply check the box "Save your payment data" at the time of your payment. In this case only, our payment provider (and only they) will keep your data in encrypted form. You can delete the credit card you have saved either directly in your customer account in the "My payment options" section, or by email by contacting our Customer Service.

6. THE DELIVERY OF YOUR ORDER

6.1 Where and how can you be delivered?

Your orders can be delivered to mainland France (including Corsica) and Monaco, according to the following delivery methods:

• Standard home delivery : have it delivered for free directly to the address of your choice ;

• Express home delivery with signature : if you want to receive your item as quickly as possible, choose express delivery for €6 and you will be delivered in 1 to 2 working days;

You will be able to track the progress of your order as soon as you receive the email confirming the shipment of your order with the tracking information.

In case of absence during the delivery of your order, for home deliveries, a delivery notice will be provided to inform you of the procedures for retrieving your order.

6.2 When will you be delivered?

When placing your order, the delivery time for your items will be specified. Please note that it may be extended during peak periods (such as Outlet operations or during sales periods, for example).

In case of delay or absence of delivery, we invite you to contact us:

- via email to the address: contact@leoetugo.fr ;

- by phone at 01 40 41 09 13 (local call) from Monday to Friday from 9 AM to 6 PM.

7. WHAT ARE OUR RETURN, REFUND, AND EXCHANGE POLICIES?

In order to facilitate the return of your products, we grant you a total period of 30 days from the receipt of your order to return your products to us, without the need to notify us in advance of your withdrawal. Our warehouse will accept your return as long as the postmark proves that you have made your return within the 30 days following the receipt of your order.

This period is more favorable than that of the European regulation, which provides for a withdrawal period of 14 days from the receipt of a customer's order to notify the seller of their intention to return any product that does not suit them. The customer must then return their product without excessive delay and no later than 14 days following the date of their withdrawal.

If you still wish to notify us of your withdrawal, you have the option to fill out our contact form (tab "Returns and Refunds") or contact us by email at the following address: contact@leoetugo.fr. You will then need to return your products within 14 days from this notification.

7.1 How to return your order to us?

The products you wish to return must be new (the item's label must not have been cut), unworn, unsullied and returned in their original packaging, or failing that, in packaging that guarantees equivalent protection.

You have several options to return your product:

• You wish to return your product by mail (excluding Outlet sales)

- request a delivery note by email at contact@leoetugo.fr , check the delivery note included in your package for the product(s) you wish to return ; ;

- Insert this delivery slip in your return package along with the product(s) to be returned;

- Stick the prepaid label on your package after downloading it from your customer area. To do this, go to "My Account", "Orders", then select the relevant order and click on "Return Label". If you are ordering as a guest, you will have access to the prepaid label via the "Order Tracking" page accessible from our Site using your order number. (returning by post is completely free if you use our prepaid label – however, be aware that if you pay return fees at the Post Office, those will remain your responsibility). Please also note that your return label is available for up to 30 days after your purchase;

- Return your package to the post office within a maximum of 30 days from the date of receipt.

7.2 When will you be refunded?

Once your return has been verified by our services, you will receive a confirmation email for the refund.

We commit to refunding you the amount corresponding to the returned product(s) as soon as possible and no later than 14 days following the date we receive your return in our warehouses, or upon providing proof of shipment of your return.

Furthermore, if you choose to opt for a delivery method different from the one we offer, the costs associated with that delivery method will remain your responsibility.

Your refund will be made directly to the account linked to the credit card or to the PayPal account used for the payment of the order. You will receive a confirmation email of the refund as soon as it is validated by our systems. You can track the progress of your return directly in your customer area, under "My Orders," or in the "Order Tracking" section if you placed your order as a guest.

Any product return that is not new (the item's label must not have been cut), and that is instead worn and/or soiled and/or damaged and/or missing the label will be returned to you and will not be eligible for a refund.

8. WHAT WARRANTIES FOR YOUR PRODUCTS?

"Our products benefit from legal warranties, namely the legal warranty of conformity and the warranty against hidden defects. As the seller, we are indeed bound to:"

1. defects in conformity of the products you purchase, under the conditions of Article L.217-4 and following of the Consumer Code. The legal warranty of conformity applies when your product has a defect in conformity, for example when your product does not function in accordance with the uses for which this product is usually intended, or when it does not match the description given;

2. and of its hidden defects under the conditions of Article 1641 and following of the Civil Code. The warranty for hidden defects covers you when your product has a hidden defect, that is to say, a defect not apparent at the time of sale that makes the product unsuitable for its use or significantly diminishes that use.

Please note that the legal warranty of conformity and the warranty against hidden defects will not apply in the event of improper use of your products or failure to comply with the maintenance conditions provided on our labels or by our tailors.

If you act under the legal guarantee of conformity, you:

- benefit from a period of two (2) years from the delivery of the product to take action;

- you can choose between repair or replacement of the product, subject to the cost conditions set out in Article L.217-9 of the Consumer Code;

- are exempt from providing proof of the existence of the lack of conformity of the goods for twenty-four (24) months following the delivery of the goods, except for second-hand goods for which the period is six (6) months.

The legal guarantee of conformity applies independently of any commercial guarantee granted.

You can decide to implement the warranty for hidden defects as defined in Article 1641 of the Civil Code. In this case, you can choose between the cancellation of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.

9. YOUR PERSONAL DATA

We handle your Personal Data with the utmost care and confidentiality.

For more information on the management of your Personal Data, as well as the sending of our commercial offers and newsletters, you can consult our Privacy Policy or our Cookie Policy.

10. LIABILITY AND FORCE MAJEURE

We are committed to describing the products we sell on the Site with the utmost accuracy and to ensuring the best possible conditions for updating the information that is disseminated there.

"Our responsibility cannot be held in the event of a breach of any of our contractual obligations resulting from a force majeure event as defined by the regulations. In particular, we will not be held responsible for any non-performance or delay in the execution of your orders, caused by events beyond our control, such as:"

• Strikes, closures or other industrial actions;

• Civil unrest, riot, invasion, terrorist attack or threat of terrorist attack, war (declared or not), or threat or preparation for war;

• Fire, explosion, storm, flood, earthquake, subsidence, epidemic and pandemic or other natural disasters;

• Inability to use rail, boat, airplane, road, or other private or public means of transportation;

• Inability to use public and private telecommunications networks;

• Acts, decrees, legislation, regulations or restrictions of all governments (for example, administrative closure of stores);

• Failures or accidents of maritime, postal, or other transport.

The execution of the General Terms and Conditions will be suspended for as long as the force majeure situation lasts, and the execution and delivery deadlines will be extended accordingly. However, please be aware that we will do our best to put an end to the force majeure situation or find a solution that allows us to fulfill our contractual obligations despite the force majeure.